سياسة الاسترداد

We accept returns only in the event of damage, defects, or incorrectly picked order. These claims must be made within 5 days of receiving the items. Returns will be issued only as a store credit.

 

Returned Packages

Please make sure that the shipping address is entered correctly. Matthews Enterprise & Beyond LLC is not responsible for re-shipping packages due to incorrect addresses entered. Shipping and Handling charges will need to be paid again prior to sending the order again.

 

Lost/Damaged by Shipping Carrier

Please contact Matthews Enterprise & Beyond LLC as soon as possible in the event of a lost or damaged package made by carriers USPS, FEDEX and DHL. We will issue claim directly to carriers and provide you with what steps will be taken to process the claim. Pease note the claim for lost or damaged packages may take up to 1 month to process.

Damaged/Itmes and or Order Errors

All orders are inspected with quality assurance prior to shipping: however it is possible to recieve a damaged or wrong item. Please open and inspect your items as soon as recieve them. Claims must be made within 5 days of recievig the items. Returns will be issued only as a store credit.

Cancellations

Pleas contact us via phone/ tect (521-521-1442) or e-mail orders (orders@matthewsenterpriseandbeyond@yahoo.com) in the event you need to cancel an order. Please reference your order number when contacting us Due to our quick shipping turnaround time, cancellations must be made in a timely manner. We cannot cancel orders after it has already shipped.Cancellations must be made 7am the next business day for orders that have not been shipped.