Questions? We’ve Got You.
✦ How long does shipping take?
Our items ship directly from our luxury
suppliers across Europe and the U.S.—including Italy, Germany, Spain, Sweden,
and more.
- Processing Time: 2–3 business days
- Delivery Time (U.S.): 5–7 business days
Once your order ships, you’ll receive tracking
information. If there are any delays, we’ll notify you immediately—because
luxury should never leave you guessing.
✦How do I choose the right size?
To find your perfect fit:
- Use our Size Recommender tool on the product page
- Answer a few quick questions about your measurements and fit
preferences - Get a personalized recommendation based on the brand’s sizing
standards
You can also click ‘Size Guide’ for
detailed measurements. Our sizing tools are tailored to luxury European brands,
ensuring precision and comfort.
✦How does your dropshipping model work?
Order Cancellations:
Contact us as soon as possible. If your order hasn’t been fulfilled or shipped,
we’ll cancel it and issue a full refund. Once it’s in fulfillment or has
shipped, cancellation may not be possible.
Order Changes:
Need to update your items, quantities, or shipping address? Reach out
immediately. We can make changes to orders that haven’t been processed yet. If
your order is already in progress or shipped, we’ll assist with returns or
exchanges after delivery.
✦ Can I change or cancel my order?
Order Cancellations: Contact us as soon as possible. If your order hasn’t been fulfilled
or shipped, we’ll cancel it and issue a full refund. Once it’s in fulfillment
or has shipped, cancellation may not be possible.
Order Changes: Need to update your items, quantities, or
shipping address? Reach out immediately. We can make changes to orders that
haven’t been processed yet. If your order is already in progress or shipped,
we’ll assist with returns or exchanges after delivery.
✦ Do I need an account to order?
No account required—checkout as a guest for a quick and easy purchase.
But we’d love to welcome you into the MEB Luxury community.
Creating an account gives you:
- Faster checkout
- Access to order history
- Exclusive offers
Sign up for our mailing list to be the first to know about new designer arrivals, private sales, and special promotions.
✦How do I reset my password?
To reset your password:
- On the login screen, click ‘Forgot Password?’
- Enter the email address linked to your account
- Check your inbox for a reset link
- Follow the instructions to create a new password
- Log in with your new credentials
Troubleshooting:
- Check your spam/junk folder if you don’t see the email
- Visit www.mebluxury.com
and click ‘Forgot Password’ on the login page - Still stuck? Contact our customer service team—we’re happy to
help
Once you're back in, make sure you're
subscribed to our mailing list for exclusive offers and early access to new
collections.
